An apology and a quick explanation…
Especially for those of you who are starting to perceive a widening gap between the selection of products on the stand at shows (and in the shop) and what you can find back on the website. The website is not receiving much TLC at the moment as we are working very hard on a new site. As seems so often to be the case with projects like this, our ambition to launch the new site outstrips our ability to meet the deadlines to finish the new site (as a result of the business doing very well, thanks to you all!). I am struggling to spread myself ever thinner in my attempts to keep all the plates spinning, causing delays and upheaval; I am so grateful that my customers all seem to be so patient with me while I stumble towards better organisation. I try to do what I can to make things better when they go wrong. A disgruntled customer is difficult to come to terms with. My most recent experience was with someone whose disappointment with a delay in delivery of her order motivated her to make veiled accusations and threats. That had never happened to me before, I wouldn’t wish it on anyone, it’s both unsettling and upsetting.
It is however helping me evaluate the way forward for Tall Yarns; I will start to focus my product offer in the months to come. Time for my fledgling business to grow up. With a new website and a comprehensive product offer. If you want to be among the first to hear about any new initiatives, special offers or events, please drop me an email stating “Newsletter” in the subject line and I will add your email address to the list. Below is a sneak preview of what’s to come. Do let me know what you think!
Ooh, before I forget: we will be at Fibre East next, later this month (last weekend in July). We are ONLY bringing the clothes to this show, as we only have a small stand. So if you want to purchase anything that’s not part of the clothes range, please contact me before the show to bring it along for you – see you there!